Shipping & Returns
How long do you take to dispatch the item out upon receiving the order?
We will usually take 1-2 business days to dispatch the item out.
Do you ship internationally?
Yes, we ship internationally.
What is the method for delivery? How much are the shipping fees?
There will be a choice between Singpost registered postage, DHL Global Mail and DHL Express.
Singpost registered postage and DHL Global mail will be offered for free while DHL Express
Singpost registered will be used for all Singapore delivery and for customers from Malaysia, India, Israel, Philippines and United Arab Emirates.
DHL Global mail will be used as default for the customers from the rest of the world. DHL Global mail is actually a form of registered postage offered by Deutche Post. Please note that DHL Global mail is DIFFERENT from DHL Express. For DHL Global mail, the last mile delivery is conducted by the country's national postal service while DHL Express conducts it's last mile delivery by themselves. DHL Global mail's transit time is also longer than DHL Express.
International customers can also choose DHL Express for faster service.
Singpost registered postage and DHL Express comes with a tracking number.
The Singpost registered postage is free to all customers, while the cost of DHL express is based on the value of the order and the destination country.
For customers based in USA and Canada, we also offer USA and Canadian fufilment service via Amazon fufilment respectively. Items that are on sale at our Amazon store can be purchased on our website and we will also ship it to US and Canada customers via the the fufilment service by default.
PRICE TABLE FOR DHL SHIPPING
| COUNTRIES |
FOR ORDERS BETWEEN: |
PRICE |
| Australia, Bangladesh, China, Hong Kong, India, Indonesia, Japan, Korea, Macao, Malaysia, New Zealand, Philippines, Taiwan, Thailand, Viet Nam |
SGD 0- SGD 59 SGD 60- SGD 100 SGD 101- SGD 180 ABOVE SGD 181 |
SGD 12.00 SGD 12.00 SGD 8.00 FREE |
| Austria, Belgium, Bulgaria, Cambodia, Canada, Cook islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kiribati, Latvia, Lithuania, Luxembourg, Maldives, Malta, Mexico, Monaco, Mongolia, Myanmar, Mauru, Nepal, Netherlands, New Caledonia, Niue, Norway, Pakistan, Papua New Guinea, Poland, Portugal, Romania, Samoa, Slovakia, Slovenia, Solomon Islands, Spain, Sri Lanka, Sweden, Switzerland, United States, United Kingdom, Tonga |
SGD 0- SGD 59 SGD 60- SGD 100 SGD 101- SGD 180 ABOVE SGD 181 |
SGD 21.00 SGD 21.00 SGD 16.00 FREE |
|
Afghanistan, Albania, Armenia, Bahrain, Belarus, Bosnia and Herzegovina, Egypt, Falkland Islands, Faroe Islands, Georgia, Greenland, Icelnad, Israel, Jordan, Kazakhstan, Kuwait, Kyrgzstan, Lebanon, |
SGD 0- SGD 59 SGD 60- SGD 100 SGD 101- SGD 180 ABOVE SGD 181 |
SGD 45.00 SGD 45.00 SGD 40.00 SGD 25.00 |
|
Argentina, Brazil, Bermuda, Chad, Chile, Colombia, Congo, Costa Rica, Dominica, Dominican Republic, French Guyana, Guam, Guatemala, Haiti, Honduras, Iran, Mauritius, Morocco, Netherlands Antilles, Paraguay, Peru, Russian Federation, Uruguay, Virgin Islands (British), Virgin Islands (U.S) |
SGD 0- SGD 59 SGD 60- SGD 100 SGD 101- SGD 157 ABOVE SGD 158
|
SGD 45.00 SGD 45.00 SGD 37.20 SGD 37.20 |
How long is the shipping?
Singpost registered postage
- Singapore- 2-3 working days
- Malaysia- 8 working days
- Philipines- 14 working days
- Israel- 20 working days
- United Arab Emirates- 20 working days
DHL Global Mail
- United States- 10-12 working days or 5 working days for items shipped via the USA fufilment warehouse
- Canada - 10-12 working days
- Europe- 14 working days
- Asia: 6-8 working days
- Australia and New Zealand- 8 working days
DHL EXPRESS SHIPPING
- North America- 3-4 working days
- Europe- 3-4 working days
- Asia: 3-4 working days
- Australia and New Zealand- 3-4 working days
- Rest of the world- 5 working days
USA fufilment
We provide faster shipping for USA customers via our USA Fufilment Delivery services for some products. Items that are eligible for the fufilment service will be specified in the product listing. The items will be dispatched via USPS first class delivery service. A tracking number will be provided. It will take 5 working days for the item to reach you.
Returns Policy
You may return new, unopened items within 30 days of delivery for a full refund. A 15% handling fee will be charged (maximum charge SGD70). You will have to pay for the return shippping fees.
If you wish to return the package after it is opened, you can do so within 30 days. A 15% handling fee will be charged (maximum charge SGD70). You will have to pay for the return shippping fees.
In the event, that you had received the wrong items or a defective item within 30 days, we will pay for the shipping charges.
For customers who purchased our product in our retail store, you may return any unopend packaging within 7 days from the date of purchase. We will not accept any request for refund for open package items unless the item is defective.
We will notify you your refund via e-mail once we have received and processed the returned item.